1 .How long does the delivery for SUN Online Gold take?
This is a most concerned question. If your order is in stock we can usually deliver within 10-30minutes. Deliveries can occasionally take up longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game, we suggest you check the stock on our 24/7 customer live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.
2 .Live Help is on, but no one seems to be answering.
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.
3 .Why do you ask me for my home phone?
In order to make the trade safe and maintain the safe community, we ask for your valid home telephone number to confirm the order in case of some fraud. By doing so, we can maintain, not only ours, but also your transaction safety.
4 .How long do I have to wait for my order?
Usually, we will trade with you in the game within 15 minutes after you have made the payment. But sometimes, we face some problems, for example, we may be short of stock if the item you ordered is very hot, under that situation, we may need 12 or 24 hours to receive your needs. Or your character name or server name is wrong, we need to check it, so it may be longer than usual.
5 .Can you ensure that the customers' privacy can not be violated?
We can promise that we can keep your private details from leaking. We always regard the personal information serious. We have many options and methods to prevent that happening. The security measures we have taken will stop the information leaking.
6 .If I want to check the status of my order, what can I do?
Under such situation, you have many options to select. Simply, you can visit our website and directly talk to our customer representative by clicking the live chat button. They will check and give you the answer. Also, you can email us or call us. We will respond with patience and at our fastest s peed.